Frequently Asked Questions
Everything you need to know about shopping with ilya.
What is the standard shipping timeframe?
We offer domestic shipping within 3-5 business days and international shipping within 7-14 business days. All orders include a tracking number sent via email upon dispatch.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached. Visit our Return Portal to start the process.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
ilya accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
Quality and ethics are at our core. We use GOTS-certified organic cotton and recycled polyester in 80% of our collections to ensure your fashion choices are kind to the planet.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.