Returns & Exchanges
At Ilya, we want you to love your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items in their original packaging. Simply follow our guided process to ensure a quick refund or exchange for the perfect fit.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Prepare Your Package
Place the items in their original packaging with all tags attached and include the printed return slip inside the box.
Ship It Back
Affix the prepaid shipping label provided in your email to the outside of your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing